Shipping Policy
Karl Kustoms values customer satisfaction, which means we want you to fully understand our shipping policies. Please review the below information before making your order.
How much is shipping?
If you live in the contiguous 48 states, you get free shipping on orders over $99.00 unless the product is oversized or heavy. That information should be noted on the product page. Additional charges apply for express delivery.
What shipping methods do you offer?
All orders are shipped ground unless you specifically request express shipping. Please call us to arrange express shipping.
What is the minimum order?
We do not have a minimum order, but shipping charges do apply for orders under $99.
How long does it take to process my order?
Whenever possible, we process orders the same day we receive them Monday thru Friday, 8am to 5pm CST. However, parts ordered after normal business hours and weekends may take longer. Also, custom parts, special ordered parts, and temporarily out-of-stock parts may take longer.
How long does shipping take?
Karl Kustoms is located in Des Moines, Iowa, right smack dab in the middle of the USA. Orders typically take 3-5 business days to arrive at your door. Please add 1-2 days if ordered on the weekend.
Will I get tracking information?
Yes. We will send tracking information when we ship your order. You can also log in to your Karl Kustoms account to track your order(s).
Will you ship an order to multiple addresses?
We can probably accommodate you, but please call Karl Kustoms to complete your order.
Do you ship to AK, HI, and US territories?
At this time, we only ship to locations in the 48 contiguous United States.
Do you ship to PO Boxes or APOs/FPOs?
Sorry, we are unable to ship to these addresses at this time.
Do you ship internationally?
At this time, we only ship to locations in the 48 contiguous United States.
Do you ship hazardous items?
No, we do not ship hazardous items, including racing fuel and other hazardous chemicals.
Will you ship oversized parts?
Yes, we do, especially crate engines! Additional shipping charges do apply for residential deliveries.
You shipped the wrong part. Help?
If we make a mistake and ship you the wrong part, we’ll make it right. Call Karl Kustoms, so we can sort it out – 855-806-1147.
My address changed. Can I change the shipping address on my order?
If your order hasn’t yet been processed, we can likely make the adjustment. Otherwise, you will need to contact the carrier to arrange the change (if possible). Contact us at 855-806-1147 ASAP.
I never received my order. What happens now?
Karl Kustoms is not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at the time of delivery. You can contact us to obtain a tracking number to find out exactly when delivery is scheduled. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost, you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered there. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
Can I refuse a shipment?
Refused shipments result in a 15% restocking fee, and we must be notified with 24 hours. We prefer you make a return. Contact us for a return authorization number instead of refusing a delivery. See our returns page for more details.
What if the part is broken or damaged during shipping?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us at (855) 806-1147 that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.